Client Support Account Manager
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Position Overview & Specifications
We have an exciting opportunity for you to join our team!
Your key responsibilities will be supporting our clients needs and ensuring client satisfaction. You will be office based but working in the field when visiting clients across the UK.
You will need a positive and enthusiastic attitude.
Your responsibiilities include:
- Ensuring that our clients are contacted and visited on a regular basis and provided with reports to monitor performance
- Understanding client requirements, following up any enquires in order to make sure expectations are managed and met
- Offering service support and delivering training when required
- Working closely with our clients to identify opportunities for upselling additional services that can add value.
- Keeping up to date with the current market, so that you can support our clients with challenges and opportunities.
- Maintaining a CRM database of your customers
- Working closely with Operations, the Sales Director and Business Development Managers
Business Experience
- Minimum of 4 years+ customer service /sales background
- Driving licence essential
- Excellent interpersonal skills
- Excellent business intelligence and business acumen
- Highly organised with excellent attention to detail and the ability to adhere to strict deadlines
- Excellent written and verbal communication skills
Benefits:
- Additional leave
- Casual dress
- Company pension
- Life insurance
- Sick pay
- Wellness programme
ACT promotes an inclusive and equal opportunity policy and is committed to treating all candidates fairly and aims to attract the best candidate for the job based on merit and suitability for the job
Job Types: Full-time, Permanent
Salary: From £35,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Life insurance
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
- Account management: 4 years (required)
- field sales: 4 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Client Support Account Manager roles across ACT Credit Management Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,000 - £35,000 bracket, including retirement vesting and health parity.
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