Customer Service Advisor Crewe

Business Area: Office Ops

Place of Work: Baywater Healthcare
Wulvern House,
Electra Way,

Position Type: Permanent

Salary: 21,255

Are you looking for a new role where you can utilise your customer service experience whilst truly making a difference?
Our customer service team are the heart of Baywater. Speaking to healthcare professionals and our patients every day and ensuring they receive the vital healthcare equipment, and services, they need to stay as independent as possible. Every communication you have with our patients allows you to make that difference in their day. All whilst working from our newly refurbished offices, in a secure and stable role, within a friendly, supportive and inclusive environment with a team willing to go the extra mile for each other and our patients. Every day is different and because of this you’ll feel challenged in all that you do and truly appreciated by your customers, patients and team.
What can Baywater Healthcare offer in return?

• Investment in your development
• Career progression opportunities
• Full training
• Free parking
• Pension and Life Assurance
• Employee benefit scheme including health cash plan towards everyday health bills, Employee Assistance Programme, cycle to work scheme, discounts, and many others.
• Employee Recognition Awards
• Job satisfaction knowing you have truly made a difference

What do our people say is the best thing about their role and working for Baywater?

“The team. I find the role itself and interaction with customers very rewarding and I am only able to perform my job well with the support of my seniors and colleagues at every moment of the day.”

“The people at Baywater definitely make the company - Baywater is like one big family which I love coming in to.”

What do we need from you?

• Previous customer service experience – this doesn’t need to be within a call or contact centre but anywhere where you have managed customers and delivered a great service
• Active listening skills
• Excellent communication skills both written and verbal
• To be empathetic and understanding
• Able to use IT systems including Microsoft Office software
• The ability to think quickly and problem solve

About us:
Working exclusively in the healthcare sector, our reliability means we successfully provide care to more than 30,000 patients throughout the UK. Our range of healthcare services includes home oxygen therapy, sleep diagnostics, CPAP treatment and adherence management, telehealth through remote monitoring, ventilation therapy, nebuliser therapy and emergency oxygen.