Customer Support Officer
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Position Overview & Specifications
Vacancy: Customer Support Officer (Interim)
Salary: £31,232 (pro rata)Location: Across Bournville Portfolio (Birmingham & Telford)
Creating and sustaining communities where people can thrive is our mission and is based on the principles and legacy of our founder, George Cadbury. We are inspired by his legacy, but not afraid to be bold and innovative to meet the needs of people today and in the future.
We provide a diverse and comprehensive range of services to communities in Birmingham and Telford. We own and manage some 4,000 properties, and have significant estate management, commercial and agricultural portfolios. As a community-based organisation we work in partnership with all our stakeholders to support the achievement of our mission.
Over recent years we have been going through significant transformational change to build our organisational strength and embed our values. We are looking for talented people from a wide range of backgrounds, who are adaptable in an ever changing and exciting environment to join us
We aspire to having a diverse and inclusive workforce. To help achieve this, we offer job opportunities that are agile and centred on personal and professional development in an environment where well-being and work-life balance is a key part of our culture.
If you can relate to our mission and values and think you meet our job and candidate profile, then we would welcome your application.
At BVT we offer a comprehensive reward and benefits package to assist and support employees with everyday healthcare costs, savings towards leisure activities and planning for retirement.
Job Profile
We are recruiting for a temporary Customer Support Officer to join our Maintenance team to provide hands-on support to our customers during capital works installations, the damp and mould process and complaints.
You will play an integral part in achieving our mission of creating and sustaining communities where people can thrive.
Candidate Profile
We look for talented people from a wide range of backgrounds who are just as passionate about our values of partnership, fairness, quality, integrity and innovation as we are.
As the Customer Support Officer you will bring the following key skills to the role:
- Previous experience in a similar role or customer first focused environment
- Excellent negotiation skills that result in clear actions and results
- Good listener
- Full and current driving licence and access to a vehicle.
To understand more about our work including our aims of place-shaping, community building, championing people and providing great homes, you can read our Corporate Plan 2020-29 at
https://www.bvt.org.uk/publications/corporate-plan-summary-2020-29/
If you would like to know more about the role, please email SandraWard@bvt.org.uk
To apply please view all additional documents to the right of this page and click Apply for this Role.
Closing date: 11th May 2023
Interview Dates: TBC
Strictly no agencies.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Civic, Welfare & Social Services
Based on transatlantic hiring benchmarks for Customer Support Officer roles across Bournville Village Trust's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Civic, Welfare & Social Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £31,232 - £31,232 bracket, including retirement vesting and health parity.
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