Customer Service Representative ( WFH, Newcastle Based)

Hi there! Thanks for stopping by our job advert.

We’re Community Fibre and our mission is to bring better internet to everyone.

Are you seeking an exciting opportunity that offers growth and development? Join our rapidly expanding customer experience team in Newcastle and become part of a dynamic team. We value building strong relationships and passionate technologists who go the extra mile. We are consistently the No1 Internet Service Provider on Trustpilot as rated by customers.

We are running a Recruitment Assessment Day in the morning and afternoon on Friday 19th May @ Newcastle United Football Stadium.

There will be a few tasks on the day so please bring along your enthusiasm and willingness to engage.

Base salaries starting from £21,000. We offer a clear progression structure to a variety of roles and are always on the lookout for highly motivated individuals. In addition to monthly rewards of £100 for top performers, we also offer a unique financial incentive for positive customer reviews.

We're committed to supporting our employees' growth, recognising their hard work, and incentivizing outstanding performance.

What we're looking for:

• You'll need to enjoy building good rapport with customers & fellow colleagues
• Attention to detail is a must
• Ability to multi-task
• Having a positive 'can do' attitude along with strong communication skills
• We want you to be able to thrive in a busy fast paced environment
• You'll need to be competent in the use of Microsoft Office software packages
  
• Able to work 5 days a week consisting of 8 hour shifts including evenings, weekends and bank holidays
• Outside the box thinking in order to balance our customer and business need
• Happy to work full time remotely from the comfort of your home

We encourage you to apply and a member of our team will be in touch soon to discuss the day in more detail!