Front of House Supervisor

The Front of House Supervisor is responsible for the management of the Herriot’s Restaurant and Café Bistro to ensure that staffing and services meet the needs of the customer centred service, food delivery service to patients and that the department functions within the budget.

1. Training of catering assistants, new starters or other nominated staff. To assume responsibility during the absence of the Food Service Supervisor as directed by the Food Service Supervisor in liaison with the Catering Services Manager or assistant catering services

2. Maintenance of stringent hygiene standards within the Dining Room, Wash Up area and any areas within the Kitchen used by food service staff.

3. Keeping the Food Service Supervisor, Catering Services Manager and assistant catering manager fully informed of any problems, which may impact on the smooth running of the department, or the efficiency of the meal service.

4. Allocation and control of duties to subordinate staff in liaison with the Food Service Supervisor.

5. Maintain high levels of discipline, conduct, courtesy industry and teamwork amongst the staff in liaison with the Food Service Supervisor, catering Services Manager and the assistant catering services manger

6. Ensuring that all staff on duty are clean and presentable, and maintain a high standard of personal hygiene

7. Dealing with suggestions, complaints and comments from staff or patients in liaison with the Food Service Supervisor and Head Chef or Assistant Head Chef.

8. Maintenance of good consumer relations.

9. Reduction of food waste within the food service areas of operation in liaison with the Food Service Supervisor and Head Chef and Assistant Head Chef.

All our colleagues play an important role in ensuring that we continue to provide the best possible NHS healthcare service for our community. In return, we offer the following exciting benefits and opportunities:

• Support and wellbeing– Viv-up, a comprehensive employee assistance programme, gives free access to expert help and support for life’s ups and downs – physical and mental health, finances, abuse, learning - 24/7, 365 days a year, including telephone support and counselling
• Lifestyle savings –Viv-up, plus entitlement to a free Blue Light Card, together provide more than 15,000 discounts; from large national retailers to local businesses, across categories such as holidays, cars, days out, fashion, gifts, insurance, phones and many more
• Benefits –a range of competitive employee benefits including generous leave entitlement, pension scheme, enhanced rates for working evenings, nights, weekends and Bank Holidays, plus the opportunity for flexible working to support individual needs
• Training & Development– apprenticeships, on-the-job and formal training courses provide the skills needed and as a leading facilities and estates organisation there are opportunities to develop further including career progression, supporting our commitment to net zero by being a Green Plan Champion or Social Media Champion to support our communication
• Recognition- as well as regular appraisals, we recognise staff with our HIF Hero & Trust-wide KITE team and colleague recognition awards

Please see the attached job description. If you have any questions regarding the role, please contact David Haynes on david.haynes2@nhs.net

PERSON SPECIFICATION

POST TITLE: Front of House Supervisor

Factor

Essential

Desirable

Qualifications

• Level two Food Hygiene certificate (IEHO)
• Intermediate Food Hygiene Certificate or Level 3 Award in Supervising Food Safety
• Customer Care NVQ

Experience

• Previous experience of supervising staff.
• Experience of dealing with general public
• Previous NHS experience

Knowledge

• Effective communication skills both verbal and written
• Good interpersonal skills
• Good organisational skills
• Good time management
• Able to prioritise own and others workloads
• Ability to delegate efficiently
• Good computer skills with knowledge of Microsoft Office.

Skills and Aptitudes

• Prepared to work alone and act on own initiative.
• Flexible approach to the needs of the service
• Able to work as part of a team

Personal Circumstances

• Pleasant Manner, friendly and approachable
• Diplomatic
• Ability to empathise with staff when appropriate
• Able to work under pressure
• Able to work in hot humid conditions

Other requirements

PEARSON SPECIFICATION AGREEMENT

Post Holder ……………………….

Date ……………………….

Line Manager ……………………….

Date ………………………..