Front of House Manager

Job Ref: KGH7137 Branch: The Selwyn Location: The Selwyn, Richmond Salary/Benefits: Competitive Salary + unique perks Contract type: Fixed Term Hours: Full Time Posted date: 24/04/2023 Closing date: 26/05/2023

The Selwyn Hotel - Front of House Manager

Welcome to The Selwyn! The fanciest and newest addition to the Borough of Richmond upon Thames. The Selwyn has recently opened its doors and has already become one of the most talked about establishments in the area, appearing in prestigious newspapers such as The Times and The Independent. We are looking for a new Front of House Manager that can lead the service team and bring the necessary flair of 5-star service to this incredibly successful and brand new Hotel. The FOHM will manage all functions related to the Guest arrival experience and their stay, through to their departure. Oversees and manages the Guest Experience and ensures the experience for our guests whilst ensuring they receive an outstanding, seamless, 5-star service in all interactions with members of the Guest Experience Team. Motivates, drives, and monitors the Front of House team though constant one to one interaction and team training.

The Selwyn hotel is a boutique townhouse, located in the heart of Richmond upon Thames. This iconic hotel reflects our neighbourhood’s rich history to which the Selwyn family has made a notable contribution. It offers all the contemporary services and amenities for today’s guest. The words Sel, meaning castle, and Wyn, meaning friend, perfectly encapsulates what we’re all about. Our iconic Victorian façade, blooming with wisteria, is the backdrop to a welcoming arrival, with doors opening into an elegant lobby, with lofty and ornate ceilings. Our hotel, dating back to Victorian times, is undergoing a transformation that will see it re-imagined as The Selwyn, opening its doors in Autumn 2022.