Customer Service Officer/Relief Customer Service Officer

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage. Organisation Kirklees Directorate Adults & Health Service Area Communities and Access Service Hours 20.00 hours - x2 roles / 16.25 hours x1 role Number of Jobs 3 Location(s) The posts will be within the library service's Batley and Spen hub (Batley, Birstall, Cleckheaton and Heckmondwike Libraries) Position type Permanent Grade Grade 6 Salary £12,091.35 - £14,510.81 based on 20.00 hours per week & £9,824.22 - £11,790.03 based on 16.25 hours per week (pro rata)

Kirklees Libraries are looking to expand our friendly, dynamic team. We are excited to offer the opportunity for you to become one of our Customer Service Officers in the Batley & Spen area (Batley, Birstall, Cleckheaton and Heckmondwike Libraries).

Do you enjoy working with people of all ages and backgrounds?

Do you want to make a difference to people’s lives and help communities to grow?

If so, we want to hear from you!

We do a great variety of work, so no two days are ever the same. We engage with local communities and deliver activities for people at every stage of their life. Due to the people-focused nature of our work, it can be challenging, but also very rewarding.

We work with partner organisations and communities to deliver a range of services. Some activities you might get involved with are:

• Helping to develop young minds – working with children and parents
• Helping combat loneliness and social isolation
• Working with community group
• Supporting people without access at home to computer facilities and Internet access
• Dementia and Autism Friendly initiatives

We are looking for self-motivated people who are happy to work on their own or as part of a team. We are also looking for flexibility as we may require you to work at different libraries at short notice.

We care about our staff and have a track record of offering opportunities for career progression both within the library service, and throughout the wider Council. We also offer the opportunity for staff to work towards relevant qualifications. Ongoing training and support is provided for all positions we offer.

The posts we are currently recruiting to includes 1 x 16.25 hours with a fixed timetable at Cleckheaton and Heckmondwike Libraries across a two-week pattern. 2 x 20 hours relief posts across our 4 libraries. As a relief, you will be required to work in different locations and during different hours from week to week. Relief staff work “Annualised Hours,” which means that, although your hours may be slightly different, you will be paid the same every week.

Before completing the application, please ensure you read the guidance in full.

Please note this job requires a DBS check

If you require further assistance, please contact frontline.services@kirklees.gov.uk

Interviews will be held week commencing 26th June

We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’. We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment. Closing date

11 June 2023, 11:55 PM

Important Information

Job Profile (7).pdf – 211KB Branching Questions CSO 23.docx – 26KB
Converted File Branching Questions CSO 23.docx.pdf – 33KB Doc1.pdf – 100KB