Senior Shift Manager

About the role

We are looking for a Senior Shift Manager to drive our logistics operation, support our Shift Managers and deliver key efficiencies and projects, including smooth transition and embedding Pocket Sorter 2 and the introduction of OSR. Reporting directly into the Senior Operations Manger you will be accountable for delivering a consistent operational approach across all 4 shifts.

You will work collaboratively with other business areas ensuring the best possible customer service both internally and externally. You will also be required to proactively initiate, develop and deliver business change projects led by the Senior Operations Manager.

You will also be responsible for:

• Being a high performing leader with honesty and integrity that drives business performance, and setting your team up for success. Leading with authenticity, self awareness and understanding the impact you have and the culture you create.
• Driving business initiatives ensuring they land and the team are fully compliant across a 24/7 omni-channel operation.
• Delivering DC projects by taking a more holistic view of the operation, ensuring consistency across each shift and driving a 'one way of working' approach.
• Supporting the Operations Manager in improving efficiencies within the DC by driving a 'be the best' culture.
• Supporting Shift Managers with shift planning, set up, next day fulfilment, SLA improvements etc.
• Working with the CI team to proactively develop and deliver more streamlined ways of working always looking for ways to improve the operational flow and performance.
• Embracing a culture which prioritises both internal and external customers.
• Empowering the team to make timely decisions in the best interest of the total site's performance, as well as supporting them to manage difficult situations and challenging conversations with colleagues.
• Supporting the operational team managing complex ER issues in a timely manner, liaising with your HRSS contact to ensure effective and consistent outcomes.

About You

• Previous experience of delivering significant change projects while leading sizeable teams in manufacturing, fashion, FMCG and/or homeware, ecom and retail distribution centre
• Proven track record of developing, managing and improving automated solutions to optimise productivity and flow
• Ability to demonstrate an excellent customer and colleague focus
• Strong leadership and organisational skills
• Excellent communication skills both written and verbal
• Commercially focused
• Strong negotiating and influencing skills
• Ability to understand and interpret all Warehouse Management Systems (Nova, Manhattan etc) in order to drive decision making

About Matalan From humble beginnings to disruptive innovations in the retail industry, when we say there’s no other retailer like Matalan, we really mean it! There’s an honesty and energy here that allows our people to shine, which our colleagues, customers and suppliers love. With over 200 stores in the UK, a growing online presence and over 15,000 employees, we’re a thriving, omnichannel value retailer that’s going places and delivering year on year growth. If you want to work for a company that’s passionate about its people, helps you to grow and be the best you can be, then you’ve come to the right place. We work together to support our customers, suppliers and each other, and we’re excited by the possibility of our people helping us to shape the future of retail. We make sure every voice is heard, nurture the ambitions of our people and invest in their future. Our amazing and diverse people make us who we are and our values are the driving force behind everything we do: Think Customer, Think Family, Be Real, Be the Best. Talent is quickly spotted and nurtured, and there are lots of opportunities to tailor make your own career and learn with us. Right now, Matalan is stepping in to a new age and embracing the changing face of retail. We have some exciting opportunities across the business in Retail and Logistics, as well as Ecommerce, Marketing, Technology and Product at our Head Office in Liverpool and our new Creative Hub in London.

Benefits

In addition to competitive salaries, we also offer the below core benefits:

• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business