Online Customer Service Executive - Furniture
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Position Overview & Specifications
Job description:
Role: Online Customer Services Executive
Hours: Monday to Friday 9 to 5.30pm, with occasional weekend work
Location: Home based 3 days a week, plus Bournemouth office (not a showroom) 2 days a week
About us
My Bespoke Room is the #1 rated online Interior Design and Personal Shopping service in the UK. We are a tech company specialising in interiors and a passion for both is a must!
Our head office is in Bournemouth and as an online business all customer service contact will be through our online portal and occasionally the telephone.
Job Description:
We are seeking a self-starting individual to assist our friendly and professional personal shopping team to deliver a best in class online customer experience. In this role you must be confident working on a computer full time and to manage your workload, and you will provide administrative support to the online Personal Shopping team. You will help the team process furniture orders, track deliveries and returns. You will also help resolve customer queries and ordering issues, as well as enter products and adjust pricing of products in our database. You will need to be a master of multi-tasking, be a self-directed problem solver and have excellent attention to detail.
There will be an opportunity to be promoted once this role has been mastered.
Specifically:
- Manage customer tracking on furniture orders
- Assist in placing furniture orders during busy periods
- Proactively order customer samples for large ticket items
- Enter products into our database
- Save invoices and log refund requests
- Assist interior designers with queries and placing orders
- Make sure pricing in customer baskets is accurate
Experience/qualifications/skills/attributes:
- Online Retail experience preferred
- Proven experience managing workload digitally
- A-level or equivalent qualifications
- Proficient in Google Suite (Gmail/docs etc)
- Must be in commuting distance of BH7 postcode for 2 days a week.
- A self-starter and team player with a positive attitude
- A natural, confident and friendly communicator (both verbal and written)
- Highly organised with good attention to detail
- Interested in design or the creative industry
- Keen to learn and stretch yourself
- Ability to problem solve and make practical decisions
Job Type: Full-time
Salary: £22,000.00-£23,000.00 per year
Benefits:
- Employee discount
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in BH7 6DS - 2 days a week in Bournemouth office
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Online Customer Service Executive - Furniture roles across My Bespoke Room's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £23,000 bracket, including retirement vesting and health parity.
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