Apprentice Support Engineer
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
APPRENTICE
SUPPORT
ENGINEER
SALARY: £12,305 P.A.
LOCATION: STAFFORD
HOURS: 37.5 PER WEEK
EXPECTED DURATION: 18 MONTHS
APPRENTICESHIP LEVEL: ADVANCED
LEVEL APPRENTICESHIP
APPRENTICE
SUPPORT ENGINEER
Service Desk Team Engineer
Incident Engineer
Provide the client facing interface for all support
queries into risual.
Co-ordinate all support queries and requests.
Maintain knowledge base for all encountered
issues.
Update clients on all stages of support calls, from
logging, research, action plan, escalation to
resolution.
Publish client facing technical information such as
best practice guides, FAQ's, etc. (excludes
consulting engagement documentation).
Provide reports and statistical analysis on issues
reported and resolved for use by risual account
management teams and technical teams.
Provide a feedback loop to delivery and consulting
teams for issues arising during project deployment
(NB this is a secondary responsibility and will
always take second place to clients with support
contracts).
Providing a point of contact and administration for
risual in-house IT systems.
Working to daily targets based around support
queries.
Adhoc duties are required.
The Role Purpose
isual Managed Services (rMS) provides the focal point
for resolution of all technical issues for risual clients,
with deployed production environments, based on
risual supported Microsoft technologies. Apprentices
will work within the team covering the following roles
during their 18 month apprenticeship:
This work based experience will be supported by day
release to attend theory sessions and complete
Microsoft exams.
Duties
A passion for IT and keen to progress.
Good self-driven time management skills.
Be highly motivated to deliver quality
outcomes with the ability to remain calm
under pressure.
Good written and verbal communication skills
at all levels.
Good personal management skills relating to
conduct, timekeeping and delivery against
commitments.
Good punctuality skills.
Good inter-personal skills.
Working and contributing to small and large
teams both client facing and internally within
risual.
GCSE English and Maths Grade 4 or above.
Level 3 Information Communication
Technician.
Training plan to be completed to determine
appropriate Microsoft qualifications.
Portfolio for End Point Assessment.
20% off the job training via live classroom
teaching.
Microsoft Learn units.
The opportunity to progress into a full-time
role within risual Managed Services and into
risual Consultancy Services.
Must hold or be able to successfully achieve
and maintain NPPV3 with SC.
Able to evidence excellent customer service
skills.
A desire to complete the apprenticeship
entirely.
This work based experience will be supported
by day release to attend theory sessions and
complete Microsoft exams.
Specific Role Requirements and Prospects
Desired qualities:
Desired personal skills
Essential qualifications
Training to be provided
Future prospects:
Essential Criteria
To be successful in the role, you must be able to
demonstrate the following skills and experience:
Additional Information
Want to apply?
If you like what you see and want to apply,
please email careers@risual.com with a
covering letter and your CV. One of our
talent specialists will be in touch to discuss
further.
www.risual.com 0300 303 2044 enquiries@risual.com
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for Apprentice Support Engineer roles across risual's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £12,305 - £12,305 bracket, including retirement vesting and health parity.
Explore Related Opportunities (United Kingdom)
Other high-paying verified positions matching your industry profile.
Principal Data Analytics Specialist
Senior Clinical Diagnostic Radiographer
Senior Site Reliability & Kubernetes Engineer (SRE)
Consultant Acute Care Physician (General Medicine)
Head of Cyber Security & Zero Trust Architecture
Apply for this Position
Receive high-paying Information Technology Support Services openings directly to your inbox.
