Account Manager

Here at Telcom Group, we are building a world where everyone has access to affordable, ultrafast internet.

We believe the internet is a basic human right. When it’s readily available, it’s a catalyst for economic growth, technological innovation and empowerment, with life-changing impact. We’re on a mission to create a more connected world, by building fibre networks, reducing costs, and empowering communities.

There’s never been a more exciting time to be a part of Telcom Group. From humble beginnings back in 2014, we are constantly transforming as a Telecommunications business.

We’re on the lookout for an Account Manager to join our Sales Team. This is a Manchester based role working at least 3 days in the office, the remainder at home. As an Account Manager in the commercial arm of Telcom Group, you will work closely with the wider sales team, managing and growing a number of Telcom clients and reporting into the Head of Account Management.

The right candidate will see customers as close family and friends, and Relationship management as a customer service piece with opportunities being naturally unearthed for the sales team. Of course there will be KPI’s but there is also a huge opportunity to genuinely disrupt a poor performing, outdated industry. Go against the norm and reinvent the relationship management function in order to position ourselves as the most premium connectivity provider in the country.

What you'll be doing…

• Look after existing account relationships, in conjunction with the sales team, playing your part in ensuring Telcom has the best post-purchase experience in the industry.
• Embody the Telcom core values and set the bar on relationship methodology.
• Build and maintain the strongest customer relationships, always.
• Work towards strict KPI’s and report on monthly performance to your line manager.

What’s in it for you? (to name a few)!

It's all about you - We believe that taking care of yourself is truly important and allows you to perform at your very best. Joining the Telcom Group, we will award you with your very own birthday off, day off to move house, £500 Wedding bonus + day off and £500 Baby bonus for those special life events! Roll on the good times!

Perks at work - Whether it be our Manchester (Northern Quarter) or Bristol office. Our offices are dog friendly, where we also hold free monthly breakfasts and team socials to celebrate and bring our people together!

Holidays - 25 days annual leave, along with Bank Holidays. If that’s not enough, you also have the option to purchase 2 additional days per year!

Healthcare - Private Healthcare which can be for you and your family! Keeping everyone healthy and happy!

Gift Day - Christmas has come early as we award every colleague the day off on Christmas Eve, giving you the chance to get your last minute prep done or to kick back and relax!

Pension/Life Assurance - We have a contributory pension scheme which is salary sacrificed along with life assurance which is 4x your basic salary.

Hybrid working - We offer hybrid working here at the Telcom Group, which allows you to work your week in a way that is suitable for you! Being in the office a couple of times a week is integral to this role, your development and gives you an opportunity to build those important relationships as well as your personal brand.

We would love someone with…

You will join us as an experienced Account Manager from the telecommunications sector with a proven track record in a relationship based sales role. You will be regularly recognised for your amazing customer service skills, be used to working towards a variety of KPIs; be organised and able to manage multiple opportunities at once.

Please note, you may be required to travel for this role so a full driving licence is required.

Equality is important to us

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Job Types: Full-time, Permanent

Salary: £40,000.00 per year

Benefits:

• Company pension
• Flexitime
• Life insurance
• Private dental insurance
• Private medical insurance

Schedule:

• Flexitime
• Monday to Friday

Experience:

• Account management: 3 years (required)
• Sales: 3 years (required)

Work Location: Hybrid remote in Manchester