Dental Treatment Coordinator

Job description

We are looking for a dental treatment Coordinator to join our team. This is an excellent opportunity to start a career with an amazing company, with the potential to learn new skills and with hope to develop into a long and successful career within our company.

We are welcoming applications from individuals with previous experience in a customer sales, telesales or treatment coordinating role.

Treatment Coordinator role and responsibilities

• Follow the company’s new patient journey, ensuring a consistent experience for all new patients and leads.
• Handle all leads according to the designated pathway, ensuring all information is captured and recorded as required.
• Conduct Telephone Consultations/Callbacks with new patients with the aim of building rapport and securing attendance for a Dental Consultation, and completing all necessary reporting.
• Assist patients on their journey through the consultation process and ensure all enquiries are handled accurately and quickly.
• Completing all trackers and paperwork as required from Telephone
• Follow up individual patient lists with the aim of converting patients and generating revenue.
• Reporting to line managers and senior management in regard to performance against listed KPIs and targets.
• Handle payments to the practice by card, finance and BACS transfer.
• Keep records of financial transactions for patient treatment plans.
• Work with the management team keeping up to date with new patient pathways and implementing updated patient journeys.
• Make future appointments as required, including follow up calls reviewing treatment plans.

Your skills and experience

· A good standard of formal education

· Ability to keep calm and professional in a fast-paced environment

· Excellent communication skills, both written and oral

· Confident in conversation to build relationships and overcome objections

· Ability to perform in a service-focused environment

· Personable, highly motivated, friendly, flexible, reliable and organised

· Fully computer literate and competent using CRM software

Salary and benefits:

· A competitive starting salary and the opportunity to increase this through training and development

· Regular staff socials

· Employee referral scheme

To apply, please submit your CV via Indeed.

If you or someone you know would be interested in working with a dynamic and expanding dental group, with lots of support on offer, great benefits and friendly teams, we would love to hear from you.

Job Types: Full-time, Permanent

Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus

Benefits:

• Employee discount
• Flexible schedule
• Referral programme

Work remotely: yes

Contract length: 12 months

Job Types: Full-time, Contract

Salary: £24,793.00-£28,000.00 per year

Job Types: Full-time, Permanent

Salary: £22,000.00-£28,000.00 per year including bonus scheme

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: From £25,000.00 per year

Benefits:

• Private dental insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: Remote