Guest Services Assistant
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Enthusiastic, personable and professional individuals are required for The Arts Club front of house hotel team, a cultural hub and leading hospitality venue in the heart of Mayfair, London.
In return we offer fantastic rewards and benefits (T&C’s apply):
- Private medical benefits via Medicash
- Discount in over 800 retail outlets via Reward Gateway
- Discounts on food & beverage in our restaurants and sister businesses
- Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
- Enhanced sickness pay
- Life assurance
- Long Service Awards
- An exciting range of learning and development programmes
- Enhanced maternity pay
- Uniform laundry service
- Opportunities for promotion and continual progression
- Complimentary meals while on shift
- Employee assistance programme
- Occupational health nurse
Responsibilities:
Excel in the Art of Service to reflect the brand standards of the Rooms/Suites and Club.- Fully conversant with Opera and knowledge of rooms allocation.
- Member recognition and anticipation of their needs.
- Taking reservations and following members requests.
- Promote The Arts Club outlets and dealing with all In Room Dinning requests.
We are searching for highly motivated and experienced individuals, who have worked in a similar role. You will be an excellent and confident communicator with exceptional people skills.
Other skills that will need to be demonstrated include:
- Excellent attention to detail
- Strong organisational skills
- Impeccable appearance of personal grooming
- Confident, professional and welcoming personality
- Genuine passion and enthusiasm to learn
- Proficient in English language and other languages is advantageous
- Desirable knowledge of Micros and Opera
Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants either must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Due to the high volume of applications, we aren't always able to provide feedback, if you do not hear from us in 2 weeks’ time please assume you have not been successful. However, don't hesitate to get in touch!
A basic disclosure (DBS check) may be requested in the event of a position being offered.
INDHOTELCandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Primary & Secondary Schools
Based on transatlantic hiring benchmarks for Guest Services Assistant roles across The Arts Club - Hotel's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Primary & Secondary Schools.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £31,000 - £31,000 bracket, including retirement vesting and health parity.
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