Waiting Staff
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Position Overview & Specifications
PART-TIME AND FULL-TIME POSITIONS AVAILABLE
SHIFTS: LUNCH AND OR DINNER, WEDNESDAY TO SUNDAY
About Us
Artfam is a “one of a kind” business. With its unique ethos, Artfarm has changed people’s expectations of what a hotel or restaurant can be. That power has come from a team who at every level share the beliefs, passions and ambitions of its founders, Iwan and Manuela Wirth.
Honouring and celebrating the history and culture of the Scottish fishing industry, The Fish Shop Restaurant and Fishmonger in Ballater is conceived to provide a friendly and relaxed ambience to cater to the local community as well as visitors that frequent this historic town. The integration of the Fishmonger ensures the "catch to plate" concept, honest to food and process. Both the fishmonger offering and the restaurant menu is dependent upon the daily offerings landed from trusted sources.
Of the 40 covers, there is a choice of seating; on stools at the bar, around a clinker-built fishing boat table in the corner, or on banquettes in the main restaurant above which hangs a sculpture of a school of fish, woven in wicker by a renowned local artist.
The project is open to serve the community and returning annual visitors.
We are recruiting WAITING STAFF to join the team. Part of a small team, you will be the ultimate host and exceed the expectations of our guest experience in every aspect of their visit. You will create memorable experiences by consistently providing an exceptional guest experience through the delivery of our Standard Operating Procedures ensuring that every guest feels special and wants to return. You positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the menus and using upselling techniques at every appropriate opportunity.
Proven experience is required, and you must have a strong work ethic along with a passion and flair for brilliant customer service. Be yourself! That’s who we’re hiring. Our culture celebrates and supports the differences that makes each of us unique.
Full-time, part-time and seasonal contracts are available. Shifts cover lunch service and/or dinner service. Let us know what works best for you when you apply!
In addition to career and training development plans, we offer a competitive salary, an extensive benefits package including pension, health cash plan, enhanced family friendly policies, and employee assistance programme, as well as discounts. Plus, days-off activities that include hitting the fantastic ski slopes nearby, and salmon fishing on the picturesque River Dee.
What’s in it for you?
Competitive pay plus Tronc
30 days holiday
Health benefit: health cash plan
Employee Assistance Programme
Local discounts and incentives
Savings at thousands of retailers via our online discounts portal
Optional pension plan
Life Assurance
02 phone discount
Free food and drinks whilst on shift
Training and development opportunities
Want to join the family? Apply today!
INDFOH
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Waiting Staff roles across The Fish Shop – Front of House's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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