Front of House Team Leader

We have an exciting opportunity for a Team Leader to join our Front of House team. This role is a based in our Main Hospital site in Central London (W1G 6BW). We are also offering a competitive salary of £32,057 per annum plus a fantastic array of benefits.

Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with 8 state-of-the-art facilities located in the heart of London’s medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of “We go further”, “We work as one” and “We personalise care.”

Job Profile

The Front of House Team Leader will be in charge of ensuring the highest levels of service excellence are delivered to patients, consultants, staff and visitors around the Clinic. They will manage a team of staff to effectively deliver the day to day operation of all key Front of House operations and the provision of all customer support services.

• Job Type: This is a full-time, permanent position working 40 hours per week.
• Rota: Mon to Fri and rotating Saturdays, with potential to cover some Sundays as overtime when business requires
• Salary: £32,057 per annum
• Location: 20 Devonshire Place, London, W1G 6BW (Baker Street and Regents Park stations)
• Benefits package:

Contributory pension scheme (total annual contribution up to 20%).
Private Medical Healthcare.
33 day’s annual leave (Inclusive of bank holidays).
Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety of retailers/services, plus much more.
We also offer excellent career development; with clear career pathways and access to further education.

Key Duties

• To ensure the highest levels of service excellence are delivered to patients, consultants, staff and visitors around the Clinic.
• To manage a team of staff to effectively deliver the day to day operation of all key Front of House operations and the provision of all customer support services.
• To take overall responsibilities in the absence of the Assistant Manager – Front of House.
• To provide management of the day to day operations of the Front of House team, maintaining the high standards of the patients, visitors, consultants and staff, continually aiming to exceed expectations.

Skills & Experience

• 3 years proven supervisory experience in a customer facing environment, ideally in a 4/5-star hotel or quality healthcare institution.
• Good PC Skills.
• Telecommunications Knowledge.
• Reception and Porterage experience.

The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.

We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.

Job Types: Full-time, Permanent

Salary: £32,057.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Life insurance
• Private medical insurance
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please confirm you are happy with the salary advertised (£32,057 per annum).
• Please confirm you are aware of the rota: Mon-Fri with rotating Saturdays.

Work Location: In person