Governance and Business Change Officer

Job Title: Governance and Business Change Officer (041455) x2

Band: 2

Salary: £36,000 to £40,000
Location: London (Hybrid-Palestra Office)
Duration: Permanent

Job Overview

This role is crucial to support the management of Directorate governance through Performance and Decision forums as well as being the business change expertise across a diverse range of projects and programmes. From planning through to delivery, we put every effort to successfully transform the Compliance, Policing, Operations and Security (CPOS) business function. We work closely with a range of business areas to prepare them to embed change activities into business as usual, ensuring the delivery of efficiencies, continuous improvement and evidencing of business impact driving high quality service delivery and value for money. Stakeholder management is an important aspect of the role, as well as resolving change management risks and issues.

We’re looking for someone with the desire to showcase their skills and aptitude. To fully succeed in this role, you’ll also be a strong, confident communicator with excellent stakeholder management, collaboration, and planning skills, and it’s essential that you possess a creative and dynamic approach to your work in order to deliver value to the team.

Key Accountabilities

• Coordinate all inputs into CPOS governance meetings, including preparation of relevant committee agendas and providing challenge and support to senior committee attendees in development of papers and briefings to be submitted as directed by the Governance and Business Change Manager.
• Delivery of the secretariat function for all CPOS governance forums providing an audit trail of decisions by taking minutes, logging actions to be monitored for completion and maintaining a forward plan
• Accountable for managing and maintaining the Directorate strategic risk register on behalf of the CPOS Senior Leadership Team
• Responsible for the provision of project management office support for all change activities as identified in the annual business plan, including defining activity scope, planning milestones, timelines, identification of risks.
• Prepare the annual CPOS business plan and programme plan, capturing and reporting progress, value and benefits across the directorate.
• Provide directorate performance oversight for key stakeholders and challenge the CPOS Senior Management Team to maximise efficiency opportunities, strategically manage risk and advocate a continuous improvement culture.
• Support the Governance and Business Change Manager in undertaking the embedding of business change activities on behalf of the directorate, change is delivered in a way that maintains people motivation and engagement and changes are effectively integrated into the business and the resulting value of the change is evidenced.
• Support the Governance and Business Change Manager in building and maintaining relationships with internal and external stakeholders, including third party service providers, to ensure that governance and business change services provided are effective and deliver the desired agreed outcomes that can be evidenced.

Knowledge

• A knowledge of techniques and methods required for corporate governance (D)
• A knowledge of Risk management methodologies, efficiency, value and performance management (E)
• An understanding of TfL's objectives and the Surface Transport Principal Outcomes, the political priorities affecting TfL and the wider implications of decision making in the public sector (D)
• An understanding of designing and delivering change within a large complex organisation (D)
• Good knowledge of programme and project management tools, techniques and methodologies (E)

Skills

• Excellent research and analysis skills (D)
• Strong interpersonal skills and an ability to interact, build and develop effective working relationships with staff at different levels (senior managers and operational staff). (E)
• Excellent verbal and written communication skills, including the ability to communicate clearly on complex issues (E)
• Excellent and proven time management and project management skills, and the ability to prioritise, respond positively to pressure and meet tight deadlines in a fast-paced environment whilst maintaining a strong focus on delivery and output. (E)
• Detail conscious with a good understanding of performance reporting and project and programme management (E)

Experience

• Experience of governance processes and methods (e.g. terms of reference, etc.) (D)
• Experience of undertaking performance monitoring and analysis of data (D)
• Experience of reporting, presenting information and gaining formal approvals (E)
• Experience of working under pressure successfully to tight deadlines and targets (E)
• Experience of working in a business environment requiring a high degree of self-motivation and personal integrity (E)
• Experience of delivering activities including: prioritisation, funding, governance, benefits, realisation, stakeholder management, risk management and business case development. (D)

Equality and Diversity

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair

Application Process

Please apply using your CV and a two page covering letter. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV.

The closing date for applications is 28.02.23 @ 23:59

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• A 75% discount on National Rail Season Ticket and interest free loan
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel

***Please note if we receive a high number of application we will close the role early***