Visitor Experience and Front of House Assistant (SC4358)
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Position Overview & Specifications
SAINSBURY CENTRE
Visitor Experience and Front of House Assistant (part-time 0.6fte, indefinite)
Ref: SC4358
Starting salary from £19,863 per annum (pro rata), dependent on skills and experience, with an annual increment up to £20,761 per annum (pro rata).
An exciting opportunity has arisen to work within the Visitor Experience Team at the Sainsbury Centre at the University of East Anglia.
As part of the team and supporting the Visitor Experience & Retail Assistant Manager, you will meet the needs of our visitor by the prompt and efficient operation of front of house services.
Duties in the Gallery include providing reception, information, ticketing, and sales services to users of the galleries, shop and offices. An important part of this role is to be a knowledgeable ambassador for the Centre, as well as a positive team player.
You will have GCSEs at grade C or above in English and Mathematics or equivalent qualifications or experience, excellent customer service skills and sound experience of working in retail, ticketing or visitor reception. You will be passionate about connecting people with the arts and the Sainsbury Centre and its collections.
This post is available immediately on an indefinite, part-time (0.6fte) basis and will include regular weekend shifts (Saturday and Sunday), weekday and some evening shifts on a rota.
Further information on our great benefits package, including 34 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time), can be found on our benefitspage.
Closing Date: Tuesday 11 April 2023.
To apply for this role please visit https://myview.uea.ac.uk/webrecruitment/pages/vacancy.jsf?vacancyRef=SC4358 where you will be able to complete and submit an online application. Please note, CVs received directly from Indeed will not be considered, only applications made via the UEA website.
The University is committed to diversifying its workforce. As examples, we already hold an Athena SWAN Silver Institutional Award in recognition of our advancement towards gender equality. We also have a Vice-Chancellor led Taskforce on Tackling Racism and a Race Equality Charter Working Group which support our work on race equality. Our aim is to submit to the Race Equality Charter in 2024.
Job Types: Part-time, Permanent
Part-time hours: 21.75 per week
Salary: £19,863.00-£20,761.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- On-site gym
- On-site parking
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Weekend availability
Work Location: In person
Application deadline: 11/04/2023
Reference ID: SC4358
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Visitor Experience and Front of House Assistant (SC4358) roles across University of East Anglia's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,863 - £20,761 bracket, including retirement vesting and health parity.
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