Community Safety Officer

Permanent positions, 42 hours per week.

The University of Warwick is a world-leading university, with the highest academic and research standards. We are constantly present in the UK and world top rankings, and our Community Safety team works proactively to provide a safe and welcoming environment for our whole community.

As a community safety officer, you will be the ‘face of Warwick’, and a friendly and engaging first point of contact for the thousands of students, staff, business partners, and visitors that come to our beautiful, 750 acre campus every year from around the world.

You’ll need to be comfortable working on ‘the everyday’ (think monitoring CCTV cameras, patrolling our campus, and responding to fire alarms) to the ‘exceptional’ (managing major events, escorting VIP visitors, investigating crime on campus) and everything in between. We can honestly tell you that no two days are the same in this surprising, challenging and rewarding role.

We have four teams working 24 hours a day, 7 days a week, 365 days a year, and we operate on a ‘4 on, 4 off’, 12-hour shift pattern that consists of two days and two nights and is designed with your wellbeing and work-life balance in mind.

Please note, as this role will involve driving University vehicles, to be covered by the University Vehicle Insurance Policy, you must be in possession of a full UK or EU equivalent licence, which has been in force for at least 1 year and have no serious driving convictions (any period of disqualification must have expired by at least 1 year).

You will be required to work a pattern of two days and two nights of 12 hours duration, followed by four days off, which equates to an average of 42 hours per week.

We offer an excellent salary that reflects the challenging nature of the role, and the professionalism we expect from our team. The salary starts at £31,705.00 (made up from a base rate of £20,688.00, 5.5 hours of contractual overtime a week and a 25% shift allowance).

We welcome applications from everyone irrespective of gender and ethnic group but, as women and members of ethnic minority groups are currently under-represented at this level of post, we would encourage applications from members of these groups as we want our team to fully reflect the community we are entrusted to protect. Appointment will be based on merit alone.

Interview Date: TBC.

Job Description

JOB PURPOSE

To provide a safe, secure, and welcoming environment for the University community through the protection of people, property and assets through the provision of excellent customer service.

To support the wider community safety operations team in achieving the aims and objectives contained within the Vision and Mission Statements for the Community safety department, which align with the University Strategy and its values.



DUTIES & RESPONSIBILITIES

Responsibilities and essential job functions include, but are not limited to, the following:

Operational

• Always provide exceptional levels of customer service.

• Operate within the Control Room when required, as follows:

o Monitor and operate the Campus CCTV, security, fire and access control systems, complying with recognised national standards and local procedures
o Additionally, but not exclusively, handle visitors, telephone calls, two-way radio communication and traffic management enquiries
o Manage the distribution and receipt of building keys
o Record and report incidents appropriately.

• Respond to all incidents within the University’s Incident Management Plan as part of the operational ‘Bronze’ team. This includes, but is not restricted to, building fires, major security incidents, fuel or chemical spillages, road traffic accidents, and the effects of adverse weather conditions.

• Carry out high-visibility, uniformed, mobile, foot and cycle patrols also including plain-clothed patrols.

• Secure and open buildings, as required.

• Provide immediate pastoral care to vulnerable students and staff, when required. This may be because of them being a victim of crime, suffering illness, or through the effects of drugs or alcohol.

• Actively engage with the whole Campus community, particularly students, to promote feelings of safety and wellbeing by providing appropriate support and crime prevention advice, as required.

• Respond to all crimes and incidents that include, but are not restricted to, anti-social behaviour, assault, theft, and unauthorised intruders. This could include the requirement to detain suspects until the arrival of the police.

• Administer first-aid treatment, as required. This could include dealing with violent situations and providing care and support to people with injuries during emergencies, such as road traffic collisions, fires, and mental health-related incidents.

• Attend, control, support and direct people during incidents and evacuations.

• Liaise with and provide relevant information to (subject to data protection legislation restrictions), external emergency services, as required.

• Conduct investigations, including preserving crime scenes and evidence, writing reports that will need to meet the standards of both the University’s disciplinary process and a court of law.

• Handle conflict and confrontation appropriately to recognised Security Industry Authority standards.

• Give evidence at university disciplinary hearings and criminal court, as required. Promote a well-maintained environment by reporting littering, graffiti, dirty or untidy areas, also reporting building insecurities and faults.

• Participate in the testing, recording, and reporting faults for fire alarms and other equipment.

• Conduct road traffic management duties, including the issue of parking charge notices in line with the University’s Parking Regulations.

• Drive University vehicles whilst adhering to local policies and procedures for their use.

• Carry out written daily inspections on vehicles and report on faults.

• Wash and refuel/recharge vehicles, as directed.

• Undertake any other duties and responsibilities as required, commensurate with the grade of the post.

• Additional hours may need to be worked, sometimes at short notice, for operational reasons.

• Actively participate in all required training.

• Carry out dynamic risk assessments to ensure a safe system of work.

• Always maintain a smart and professional appearance.