Front of House - Days

Salary: Up to 25.5k

Location: Deansgate, M15 4UP

Role Summary:

Based at our fantastic development in Manchester. You’ll form part of the facilities team and act as the face of the development, providing a first class evening support for our residents, displaying professionalism and a genuine care for the property. This is a permanent role, working from on a 7.30am to 7.30pm on a 4 on / 4 days off shift pattern.

Responsibilities for the Front of House / Concierge will be:

• To be available to residents at all times, or ensure proper ‘signposting’ when away from the desk.
• To personally keep on top of cleaning, to maintain the highest standards of communal areas.
• To personally deal with any maintenance issues and problems identified out of hours.
• Support with any viewings as and when needed if required
• Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
• To provide utility meter reading for all properties as and when required.
• To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
• To manage car parking to ensure everything runs smoothly.
• Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
• To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
• To complete bin rotation on a regular basis
• Building Patrols, CCTV Monitoring & Safety Checks.

The ideal candidate will have/be:

• Previous experience high quality front of house/concierge service of a residential property or hospitality environment
• Customer service experience, including dealing with difficult situations.
• Excellent written and verbal communication skills.
• IT skills to support the use of Microsoft office packages including Word, Excel and Outlook as well as other systems knowledge such as databases or booking systems.
• A confident lone worker able to handle situations effectively.

What benefits do we offer?

• We offer amazing benefits such as, 23 days annual leave rising to 25, enhanced family leave policies, cycle to work scheme, enhanced sick pay, and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

We’re not your usual property company. We’re the North West’s leading property management agent. At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested?
urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.