Operations Manager- Devon, Cornwall and Isles of Scilly

We have an exciting opportunity for an Operations Manager to join the home based Devon and Cornwall Victim Support team whose office base will be in Plymouth, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period
• Pension with 5% employer contribution
• Sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee Assistance Programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is open to applicants living in Devon, Cornwall and the Isles of Scilly who have access to an appropriately confidential home space in which to work. A new office is due to open for the service in Plymouth shortly and the role requires the ability to travel regularly to the office, to travel within Devon, Cornwall and the Isles of Scilly and also on occasion further afield within England and Wales to fulfil requirements of the role.

The working hours for this role will generally be 09:00 to 17:00. However, local core service hours run from 09:00 to 18:00 and the role will require the flexibility to occasionally work outside 09:00 to 17:00 including at the weekend to meet the demands of the role. This is to be taken within flexible working arrangements.

As an Operations Manager, you will:

• Ensure the delivery of excellent services in line with key performance indicators
• Be accountable for the service performance including compliance with codes of practice & legislative requirements
• Identify problems, risks & issues and provide solutions
• Be responsible for recruitment, training, performance management, support & guidance for you team
• Work collaboratively with both internal & external stakeholders
• Undertake performance analysis, data analysis, auditing & reporting to drive service improvements
• Ensure compliance with data protection legislation, confidentiality & organisational policies and procedures & other relevant legislation
• Support Area Managers to identify opportunities and develop services in line with local identified need.

You will need: -

• Knowledge & understanding of government policy relating to victims & the Criminal justice system
• Experience & knowledge of voluntary and statutory agencies, particularly in the criminal justice, health and social care sector
• Understanding of safeguarding practice & legislation regarding diversity, inclusivity, safeguarding & risk assessments
• A proven track record of successful delivering a service
• Experience of leading and managing people who work in different ways
• Experience of leadership and implementing change
• The ability to manage a demanding work load & deal with conflicting priorities
• The ability to work effectively and collaboratively with partner agencies
• The ability to interpret quantitative and qualitative data and use it to effectively produce reports

Please see attached Job Description and Person Specification for further details.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.