SEN Complaints and Compliance Officer (internal opportunity)

* Please note that this is an internal opportunity for Walsall Council employees only *

SEN Complaints and Compliance Officer – Ref: CH00623
Salary: G9 £36,298 - £41,496 per annum
Contract: Full-time, permanent

Walsall Children's Services is seeking a dedicated and professional person to:

• work in liaison with the Education, Health and Care Plan Manager and directly with SEND EHC Case Work Officers to respond to complaints received whether directly by the Assessment & Review Team or via the Walsall Council Complaints team, including enquiries received from Councillors
• be the first point of call for the Local Government Ombudsman, drafting replies and ensuring timely follow up
• advise and guide Case Work Officers on questions of compliance with the current SEND Code of Practice
• respond and lead responses to Freedom of Information Requests with administration colleagues
• lead responses to Tribunal referrals and monitoring Mediation outcomes that are being followed by Case Work Officers.

This role requires an individual with emotional resilience and the ability to apply logical thinking to complex arguments that are often presented by complainants in a heightened emotional state. Experience of working within an SEN environment is desirable.

Closing date: Monday 1st May 2023

For further reasons to join us please visit: https://go.walsall.gov.uk/employee-benefits.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.