Customer Services Supervisor
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Position Overview & Specifications
Job description
Who are we?
YDL was established in 1989. Since our inception in 1989, YDL have continued to expand, achieve growth and increase our loyal customer base based on our core values:
· An exemplary and personal level of service
· Offering tailored solutions to our clients based on their requirements.
· Offering the full complement of transport services.
What do we want to achieve? Our aim is to be recognised as Yorkshire & The North Easts premier provider of logistics and transport services by achieving sales growth whilst maintaining customer retention, staff retention and our customer focused ethos. YDL is the largest independent parcel & pallet carrier in the region and this is the chance to join this fast expanding organisation.
What we offer We offer private health & dental insurance with discounts on Gym memberships, discounts and rewards from hundreds of leading retailers and restaurants such as M&S, Sainsburys, Boots, B&Q and more. We offer our "refer a friend" scheme with £200 available to claim.
Working for a company who are truly unique in our sector, your main function will be handling client communications and striving to provide a unique and personal level of service within our Customer Services Team. Day to day to tasks will be:
-Handling enquires; Answering incoming calls and responding to emails in a professional and timely manner.
-Helping advise customers on services.
-Performing specific functions for key accounts.
-Proactively keeping our customers up to date with their deliveries.
-Point of escalation for customers and the team.
-Responsibility of decision making in a fast paced environment.
If you consider yourself to be IT literate, well organised, a good communicator, and customer focused then this could be the role for you.
Job Type: Full-time
Salary: £25,000 per year
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- Gym membership
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- • How many years of Customer Services experience do you have?
- What is the highest level of education you have completed?
Work Location: Hybrid remote in York
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Shipping & Trucking
Based on transatlantic hiring benchmarks for Customer Services Supervisor roles across YDL's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Shipping & Trucking.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £25,000 bracket, including retirement vesting and health parity.
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