Business Manager (Part-Time, Job-Share or Full-Time)

We’re looking for an Underwriting Business Manager (Part-Time, Job-Share or Full-Time) Location: Croydon / Hybrid
“What’s it all about?” We in Retail are passionate about our customers, so much so it drives every decision and action we take. Through creative propositions to suit our customer’s needs, we like to go above and beyond to exceed all expectations by delivering a high-quality service that sets us apart from our competitors.
Do you have proven leadership skills as well as good understanding of underwriting landscape? Could you bring your operational experience to Mid-Market region to coach and support a group of market facing Underwriters, and contribute to the management team by helping us to shape and lead our department in the year ahead? If you are a natural collaborator, problem solver, and influencer operating at pace, we would love to hear from you.
The role of a Business Manager is to lead, motivate and develop a team of Trading Underwriters to ensure they deliver a high-quality service that surpasses expectations, and creates an environment to successfully achieve the financial and operational plans set for the team.
We know that sometimes the best person for the role isn’t always looking for full time hours, so the role is available as part-time, job-share or full time, just talk to us about what you need, and we can take it from there.
“What will I do and how?” We’ll need you to monitor, track and report financial performance of the team against annual financial service and operational targets set in our own area, ensuring accountability and responsibility from your team. You will be comfortable to lead change and create a culture of service excellence in striving and exceeding our customers perceptions.
You will be expected to work with your direct reports by ensuring they understand and apply the organisations appetite, consistent with sound business opportunity.
A sound operational mind set will be key to deliver the growth ambitions retail has for 2023 and beyond. Interpreting data in order to determine response to market conditions and customer demand will be required. You will be able to influence and collaborate with the wider underwriting team on trends and market conditions
Natural curiosity will mean you’ll be keen to find solutions to how we can improve ways of working, our processes, and policies. This could be continuous improvement opportunities like simplifying Underwriting IT / Process landscape or it could be designing and implementing new organisational frameworks or structures that ensure we deliver our Retail strategic ambitions.
You will be responsible for the evaluation/performance management, professional development, training and coaching of underwriters. As well as convey knowledge to staff to aid in making appropriate underwriting decisions.
“So what makes me a good fit for the role?” You would have prior experience of managing and working with a team of 10/12 direct line reports. You should be comfortable with coaching/mentoring of team members and supporting their development by having a robust development plan in place.
You’ll know and understand what it means to collaborate, leading change initiatives, manage regional stakeholder and deliver in a fast- pace environment on operational and underwriting driven KPIs.
You will be comfortable to work with some level of ambiguity and uncertainty. Ability to take decisions and work with the wider management team at pace will be essential.
If you are a natural challenger with a solution mind set who is eager to learn and make improvements, then look no further.
“What will I need? " A leadership role, you will clearly be able to show your ability to influence & communicate effectively with all levels of stakeholders. You’ll be strong on execution and able to support and coach your line reports to ensure success. You might have a degree, but it doesn’t matter if you don’t, we’ll help you be your best in this role by giving you all the support you need to develop your own toolkit.
The reward:
As well as a competitive salary we also offer an excellent lifestyle benefits package which includes:

• 12% Non Contributory pension scheme
• Annual company bonuses
• 25 days holiday plus an additional 3 volunteering days
• Contribution to Private medical cover
• Discounted gym membership,
• Discounted gadget insurance
• Discounted technology offers
• Virtual GP appointments
• Plus much more!

Who we are:
With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.
You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

Further information:
At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.
We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.
We have won numerous awards for our work on Diversity and Inclusion. You can read about our awards on our website.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.